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Increase stability in your organization

Resolve issues promptly and ensure that your software meets your requirements without interruptions

Submit your support case

Are you in an urgent need for help? Send your support case to customeroperations@to-increase.com or contact To-Increase.

Select the right support plan for your organization

Each business is unique and requires a level of support that meets its specific needs. Because To-Increase recognizes this, we offer a choice of support plans that suit the requirements and budgets of our customers. Average customer satisfaction in July 2019: 8.4
Compare our plans here.

Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Enhancement Plan
X
X
X
X
X
X
X
X
X
Optional
Optional
Fundamental Plan
$
X
X
X
X
X
X
Optional
Optional
Essential Plan
X
X
X
X
Optional
Optional
Premium Plan
Optional
Optional
Optional
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Enhancement Plan
X
X
X
X
X
X
X
X
X
Optional
Optional
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Fundamental Plan
$
X
X
X
X
X
X
Optional
Optional
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Essential Plan
X
X
X
X
X
X
X
X
X
Optional
Optional
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Premium Plan
X
X
X
X
X
X
X
X
X
Optional
Optional