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Choose the right plan for your business

Resolve issues promptly and ensure that your software meets your requirements without interruptions

Submit your case

Select the right support plan for your organization

Each business is unique and requires a level of support that meets its specific needs. Because To-Increase recognizes this, we offer a choice of support plans that suit the requirements and budgets of our customers. Average customer satisfaction in December 2018: 8.7
Compare our plans here.

 
TI Enhancement
TI Enhancement
TI Enhancement
TI Enhancement
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Enhancement Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
Optional
Optional
Fundamental Plan
✓
✓
✓
✓
$
✓
X
X
X
X
X
X
Optional
Optional
Essential Plan
✓
✓
✓
✓
✓
✓
✓
X
X
X
✓
X
Optional
Optional
Premium Plan
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Optional
Optional
 
Download details
Download details
Download details
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Enhancement Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
Optional
Optional
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Fundamental Plan
✓
✓
✓
✓
$
✓
X
X
X
X
X
X
Optional
Optional
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Essential Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
Optional
Optional
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Premium Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
Optional
Optional
Download details

Contact
To-Increase

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For more contact information, please visit the contact page.