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Submit your support case

Are you in an urgent need for help? Submit your case here, send your support case to customeroperations@to-increase.com, or contact To-Increase.

Select the right support plan for your organization

Each business is unique and requires a level of support that meets its specific needs. Because To-Increase recognizes this, we offer a choice of support plans that suit the requirements and budgets of our customers. Compare our plans here.

Average customer satisfaction in 2020: 8,1 (Updated in December)

Select the right features for your organization

TI Enhancement TI Fundamental TI Essential TI Premium
Foundational support Enhancement Plan Fundamental Plan Essential Plan Premium Plan
Major releases, updates ✓ ✓ ✓ ✓
Access to support portal ✓ ✓ ✓ ✓
Access to existing fixes ✓ ✓ ✓ ✓

Support tickets allocated

 X ✓ ✓ ✓
Direct-response support

Hotline support

 X $ ✓ ✓

Hotfix To-Increase

 X ✓ ✓ ✓

Proactive support

SLA reporting

 X X ✓ ✓

Support Management

 X X X ✓

Advisory hours

 X X X ✓

Periodic health check

 X X X ✓

Extended support

Multi region support

 X X ✓ ✓

Customization support

 X X X Optional

Extended hours – 16/5

 X X Optional Optional

Extended hours 24/7

(severity 1 only)

 X X Optional Optional
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Get In Touch

Send us an email through the contact form. For more contact information, please visit the contact page.