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Increase stability in your organization

Resolve issues promptly and ensure that your software meets your requirements without interruptions

Submit your case

Submit your support case

Are you in an urgent need for help? Submit your case here, send your support case to customeroperations@to-increase.com, or contact To-Increase.

Select the right support plan for your organization

Each business is unique and requires a level of support that meets its specific needs. Because To-Increase recognizes this, we offer a choice of support plans that suit the requirements and budgets of our customers. Average customer satisfaction in 2020: 8.3 (Updated in June)
Compare our plans here.

 
TI Enhancement
TI Fundamental
TI Essential
TI Premium
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
Enhancement Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
X
X
Fundamental Plan
✓
✓
✓
✓
$
✓
X
X
X
X
X
X
X
X
Essential Plan
✓
✓
✓
✓
✓
✓
✓
X
X
X
✓
X
Optional
Optional
Premium Plan
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
Optional
Optional
Optional
 
Download details
Download details
Download details
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Enhancement Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
X
X
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Fundamental Plan
✓
✓
✓
✓
$
✓
X
X
X
X
X
X
X
X
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Essential Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
X
X
Download details
Foundational support
Major releases, updates
Access to support portal
Access to existing fixes
Support tickets allocated
Direct-response support
Hotline support
Hotfix To-Increase
Proactive support
SLA reporting
Support Management
Advisory hours
Periodic health check
Extended support
Multi region support
Customization support
Extended hours – 16/5
Extended hours 24/7
(severity 1 only)
TI Enhancement
Premium Plan
✓
✓
✓
X
X
X
X
X
X
X
X
X
X
X
Download details

Contact
To-Increase

Send us an email through the contact form.
For more contact information, please visit the contact page.