29 December 2015

Increase equipment first-time fix rate

Equipment, Service and Rental companies often rely heavily on field resources. In particular service engineers whose days are filled with work. For example, from orders for routine to “just in time” service calls, onsite project tasks, and more. Mobile technologies are rapidly becoming a must-have to ensure that workers have quick access to precise information, documentation, and workflow.

Equipping field staff to execute key tasks while staying connected to the back office can sharply increase service efficiency. It can also reduce overhead and errors, improve customer satisfaction. There’s much to gain. That said, mobile solutions introduce new security and data integrity issues. Your company will need to address this as part of implementing new technologies and ways of working.

DynaRent Mobile Field Service is designed to give you the right balance of innovation and protection. Working with strategic partner Tensing, we’ve leveraged Tensing’s best-in-class mobility platforms for Windows, IOS, and Android to make mobility one reason your business thrives.

How to increase Fix Rate “on the go”

On the one side, our goal is to help diverse equipment-driven companies meet a common challenge: increasing first-time-fix rate. Our standardized processes and integration with Dynamics AX make “on the go” mobility consistent, reliable, and accurate. But companies and service scenarios come in all shapes and sizes. Our workflow designer allows your company to configure workflow for every service engineer. This way, they receive the right information, including diagnostics and the correct order for task execution. You also have the flexibility to change workflow in just seconds, with assurance that field techs using mobile devices receive all updates instantly. Behind the scenes, project managers and planners use DynaRent’s rich capabilities and full Dynamics integration to schedule, allocate, and monitor service tasks.

A secure bridge between mobile field service devices and Dynamics

Mobility gives you freedom and flexibility, but it’s imperative that you still protect company and customer information and communications. DynaRent Mobile Field Service enables you to manage the security and data integrity issues that are part of incorporating mobility into your total business system. We combine Tensing mobility platforms with DynaRent for Microsoft Dynamics 365 for Finance and Operations (and Dynamics AX) so that the bridge from the field to depots and back-office safeguards information and data integrity. And you can count on security and protection into the future. DynaRent Mobile gives you tools designed for both current and forthcoming service innovations—as just one example, you’ll be ready for mobile eyewear!

Dynamics AX DynaRent Mobile Field Service Solution
Intrigued? Learn more about DynaRent Mobile Field Service and our partner Tensing. Contact us at info@to-increase.com for a custom demo of our solution.

Michiel Toppers
Michiel Toppers,
Michiel Toppers,
Senior Director of Product Management

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