To-Increase Mobile Service makes service records, schedules, work orders, equipment counters, and other service-relevant information available to workers on their mobile devices. The solution helps discrete manufacturers keep their equipment running and ensure the flawless operation of clients’ machinery.
Field service workers and managers delivering and coordinating services can use Mobile Service to view information and documents regarding their assignments, customers, and equipment to be serviced. The solution automatically syncs with data from Dynamics AX and To-Increase systems when connectivity is available. Instead of spending time unproductively by making phone calls or traveling to an office location, field-based employees can focus on delivering services to internal and external customers. Mobile Service uses location and mapping information from mobile devices to support service delivery. It runs under all widely used operating systems and on popular devices.
Field service workers can access all detail on work orders, maintenance histories, equipment counters, fault history, maintenance schedules, and more. Because they can understand the context of maintenance tasks, they can perform effective service planning.
Service workers can use the solution to register information and status updates on work orders and other service objects, which Mobile Service syncs with the ERP system.
You can deploy Mobile Service on-premise or in the cloud through the Windows Azure Service Bus relay service.