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Asset Service Management

for Microsoft Dynamics 365 for Operations

To-Increase Asset Service Management enables discrete manufacturers and other project-based organizations to keep their own and customers’ equipment assets in perfect working order, control the costs of warranty and contract maintenance, and ensure that services happen on time.

When you want to meet customer requirements end-to-end, making and deploying valuable equipment as well as keeping it running without downtime, Asset Service Management helps you build customer loyalty long after the sale. The solution simplifies the management of complex contracts and warranties as well as the handling of spare parts. You can structure service objects to fit your business practices, and maintain a single calendar to schedule the maintenance dates for all equipment assets. With Asset Service Management, you can build closer, more collaborative customer relationships and generate a revenue flow outside of engineering and production projects.

Download the Asset Service Management factsheet

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Asset Service Management for Microsoft Dynamics 365 for Operations

Features

Workflows and automation

Increase customer satisfaction and minimize downtime with consistent, streamlined handling of maintenance and repair of equipment assets.

Dynamics 365 for Operations integration

Asset Service Management builds on the data model of Microsoft Dynamics 365 for Operations with advanced capabilities, including real-time visibility of service processes and parts inventories.

Photographic documentation

You can attach equipment photos to a work order and create a meaningful, easy-to-follow documentation trail that maintains all information associated with a service object.

Contract Managament

Manage customer contracts regarding their assets and accommodate special requirements relating to coverage, payment terms, termination and identification of items not covered by the contract.