How to Avoid ERP Implementation Failure?

Jun 29, 2010 12:00:00 AM


There are many tools businesses can use to help improve their operations and revenue. One of the most robust and customizable of those tools is Enterprise Resource Planning (ERP) software. When it is implemented properly, ERP software can help streamline business processes in industries ranging from construction to manufacturing.

However, sometimes implementation can fail, as ERP and More details in its story “How not to implement and use ERP software”. When it does, that same software that should be helping can become frustrating for employees.

Determining whether or not your implementation has failed can often be one of the more challenging aspects of ERP software.  Here are some of the signs that your ERP implementation has gone wrong:

  • Employees Feeling Frustrated & Demoralized – In the case published on ERP and More, an employee using an ERP software that was poorly implemented found himself “clocking in and clocking out” for each and every single task and yet feeling as though he was reporting to no one.  Productivity of employees is key but not at the expense of their sanity.

  • Your ERP is All About the Numbers – A properly implemented ERP solution should improve your processes through technology, not  simply count numbers and make sure each and every person is meeting their quotas.  When in the design stage, understanding the difference between which processes need improving and which don’t is important.

  • Employees Failing to See the Benefit – Similar to the first sign, if your employees fail to see the benefit of ERP software, your ERP implementation is failed.  A properly implemented ERP solution shows the employees, from the very first step, how it will change their jobs for the better and benefit them.  The more onboard they are, the higher the utilization of the system and the better adoption.

  • The Wrong Person Enters the Wrong Data – A poorly implemented ERP system means that the wrong person is in charge of entering the data.  As the ERP and More article mentions, “Drive data collection to the source” means that the person who is most responsible for the source of the data needs to be the one entering it.  If this isn’t the case, once again the ERP has failed.

As much as ERP software can fail if not implemented properly, it can also be one of the strongest tools available to help a company improve its operations.  And the best part is, several companies dedicate themselves to providing the consultation necessary to either ensure a smooth implementation or correct a rough one.

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About Author
Luciano Cunha

Luciano Cunha

Chief Executive Officer (CEO) For Luciano, being responsible for To-Increase’s global sales and marketing means unleashing the company’s insight, innovation, and creativity to tell our story and help customers achieve their goals. On the road much of the time, he travels the world to meet with customers, understand their challenges and ambitions, and find the most effective ways to help them advance. Luciano develops and mentors our marketing and sales team, and creates strategies to help the To-Increase worldwide partner channel thrive and grow.
Making Customer Needs the Main Business Driver Luciano and his team have daily conversations with the To-Increase research and development organization to bring customers’ requirements and concerns into the road maps and design of our solutions. Luciano brings his insight to the marketing group to make sure the company’s communications resonate with customers and speak directly to their experience.
“I’m awed by customers’ innovative spirit in taking business management technology past its limits and by their generosity in letting us participate and empower them. I hope to transform our organization to become even more customer-centric than we are today. That means making more resources available to spend productive time with both our customers and partners, so we can ensure that we place into customer businesses effective solutions that fit the evolutionary stage of their operation and the way their people and processes work.”
Empowering a Global Channel
Because To-Increase only sells through partners, readying the channel to be successful in helping customers is a business-critical effort. Luciano aims to meet partners where their interests are. Partners who consider the relationship with To-Increase strategic can rely on our industry specialists to work with them as they plan their growth and serve customers. If partners prefer a less collaborative relationship, they still receive the rich To-Increase expertise and resources to ensure they win the business, perform a successful deployment, and retain a satisfied customer. In working with partners and their customers, Luciano brings to bear his experience of many years of creating successful, customer-focused business development and marketing strategies in many of the world’s countries and regions.
Enabling Customer Success in Challenging Business Environments
Looking into the near future, Luciano expects that customers will continue to expect To-Increase to help them make business sense of unfolding trends and technologies. For example, the internet of things (IoT) will thoroughly revolutionize manufacturing, engineering, and supply chains. Big data will be meaningful and valuable when decision-makers can use technology solutions to transform it into actionable business intelligence that supports key roles and business processes. Mobility will help companies become digital enterprises and move business processes forward from any location, at any time. Team To-Increase harnesses innovation to help customers translate the promise of these technologies into business results.
Before his current role, Luciano for several years was one of To-Increase’s global industry directors, responsible for our industry solutions. His experience also spans more than 17 years in IT and manufacturing management roles. These positions took him into various areas at IBM Brazil, serving as product manager for several software development companies, and included working in senior management at a manufacturing organization in the U.S.
Luciano is married with two young children. Away from work, he enjoys participating in a soccer class together with his son and daughter as well as taking relaxing walks in natural environments with his family.

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