Profitable Service Management with Service Integration for Microsoft Dynamics NAV
The To-Increase Service Integration enables manufacturers and other project-based companies to generate additional revenue through the controlled delivery of on-demand and scheduled services that can range from entire plants to specific equipment.
By closely integrating production, sales, and purchasing processes with service management, the Service Integration simplifies the handover between jobs and service, and lets you run services as an integral part of your business. The Service Integration also connects Jobs with service management, so you can transfer details regarding parts and components of a Job item directly into a Service item without re-creating the information.
Whereas standard Microsoft Dynamics NAV handles service orders as sales orders whose revenue you post when you invoice them, in the Service Integration there is no such direct connection between service and sales orders. In larger projects, you can therefore perform progress or milestone billing. Without waiting for a service assignment to be complete, you can invoice for time initially, and include materials and parts in a following invoice. When you want to shorten customer response times, you can use the simplified service order allocations in the Service Integration to dispatch service engineers to customer sites quickly.