Business Situation

The SMART Technologies team wanted to enhance their global supply chain management. They were using a decade old ERP system that was becoming more of a burden due to heavy custom coding and licensing costs. So, they decided to update their existing system and switched to the Microsoft Dynamics platform. However, now, their next big concern was going through the troubles of dealing with a separate Microsoft-specific PLM system.

They needed a reliable PLM and ERP integration solution, but they didn’t want to go for a whole new PLM system. They were happy with their existing PLM (Agile) and wanted to continue using it. So, they were seeking an integration solution that could track their Agile features into the ERP system. But, Dynamics out-of-the-box was too basic for that.

They were able to bring all the required data from Agile into ERP and have the desired functionalities using the To-Increase integration platform.

SMART Technologies is now able to have the desired, customized functionalities using the To-Increase PLM integration platform.

The integration has enabled the data to flow freely between their PLM and ERP systems. They now have complete visibility and are able to completely control different actions in their integrated system. This has reduced data redundancy and error rate, helping them save both time and cost involved in supply chain errors. Their global supply chain efficiency has improved helping them have a higher customer satisfaction.