DynaRent Elevating Customer-Centric Operations & Customer Knowledge

Eazi Access is Africa’s market leader in the rental, sales, servicing and training of work-at-height and material handling solutions. Their offerings include access platforms, telehandlers, rotational telehandlers, high capacity telehandlers, mini cranes, mast boom lifts, compact crawlers, trailer mounted boom lifts and accessories. They also have the largest and most diverse fleet of boom lifts, scissor lifts,telehandlers, and vertical personnel lifts on the continent.

A strict commitment to safety and productivity has been essential to Eazi Access’s success and reputation. Their groundbreaking work in quantifying the cost- and time-saving potential for solutions has proven invaluable to customers over the years. In addition, they continuously review global best practices to ensure equipment, support, and training sustain the highest levels for international quality, and keep pace with international safety and regulatory requirements

Eazi Access

  • Company: Eazi Access (Pty) Ltd
  • Number of Employees: ± 600
  • Website: www.eazi.co.za
  • Country or Region: Headquartered in South Africa, active worldwide
  • Industry: Rental, sales, services and training

Software and Services

  • DynaRent 2009
  • Microsoft Dynamics CRM
  • Microsoft Dynamics AX 2009

Customer Profile

Eazi Access is Africa’s market leader in the rental, sales, servicing and training of work-at-height and material handling solutions, including access platforms, telehandlers, rotational telehandlers, mini cranes and accessories. Eazi Access has the largest and most diverse fleet of boom lifts, scissor lifts, telehandlers and vertical personnel lifts on the continent.

Business Situation

For many years, Eazi Access has worked together with DynaRent to provide solutions for their Microsoft Dynamics AX systems. DynaRent is partnering with Eazi Access to look at better ways of incorporating customer-centric technology.

Solution

Coinciding with a deployment of Microsoft Dynamics AX 2009 as Eazi Access’s ERP system, the company also implemented and integrated Microsoft Dynamics CRM 365 solutions. Eazi Access is swiftly moving to Microsoft Dynamics 365 for Operations.

Download the Eazi Access case study

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The To-Increase solutions helps Eazi Access reach their goals

“DynaRent enables us to grow our company, our customer base, and help our customers succeed. We’re
pleased to take that value with us as we expand.”

Chief Strategy Officer Jean Du Randt, Eazi Access

Business Situation
For many years, Eazi Access has partnered with DynaRent to provide solutions for their Microsoft Dynamics AX systems. DynaRent offers solutions to overcome any challenges around system capacity, resource integration, and gathering rental information. Thanks to integrated functionality, DynaRent’s solutions also improve efficiency and customer service levels. With a centralised system and control over data across multiple companies and countries, Eazi Access has gained several benefits from the DynaRent solutions suite.

Over the past few years, Eazi Access has focused increasingly on meeting customer needs via empowering technologies, especially mobility and online services. This shift involves significant changes in Eazi Access’s ERP system and the organisation is swiftly moving to Microsoft Dynamics 365 for Finance and Sales as part of their growth journey. Their goal is to work with a cloud-based platform that can handle innovations around Big Data, including mobility, Internet of Things (IoT), and business intelligence that are all at the top of their list. It’s essential that technologies used for rental, sales, and related services align with the future of Eazi Access. The DynaRent solutions suite will continue to deliver the flexibility needed to put new technologies to work for the organisation in their quest to deliver continued innovation excellence to customers in a variety of industries.

How DynaRent is Keeping Pace with New Technology Needs for Eazi Access
DynaRent is partnering with Eazi Access to look at better ways of incorporating customer-centric technology, starting with a seamless interface that works across diverse platforms. By working with DynaRent, Eazi Access can focus on increasing customer reach and operational agility with online quoting and reservations. Just as important, DynaRent enables flow between infield operatives and the customer, which means Eazi Access can rely on software that can adapt to different customer business processes.

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