To-Increase Microsoft Dynamics CRM Integration enables you to go beyond call centers or sales automation. The solution addresses the processes and integration between sales, marketing, service organizations, and the rest of the enterprise, including product development, supply chain, and accounting.
Only by taking on the challenges of integrating front- and back-office operations can you obtain the competitive advantage that is necessary to gain market position and - ultimately - improve financial performance.
Sales people can work with leads, quotes, and orders in Microsoft Dynamics CRM, and information automatically replicates in Microsoft Dynamics NAV. Service department, billing issues, and order status within Microsoft Dynamics NAV also flows across the two systems, giving your sales force the edge they need to manage accounts and ensure customer satisfaction. Microsoft Dynamics CRM integration is based on Connectivity Studio. On one end, Connectivity studio is integrated with Microsoft Dynamics NAV. On the other end, the File Connector component is integrated with Microsoft Dynamics CRM.
