Service Management: Microsoft Dynamics AX Add-On

Service Management

To-Increase Service Management, a Microsoft Dynamics add-on, helps equip your business to manage service activities efficiently, control related costs, and turn your traditional cost center into a profit center.

Service object control defines and maintains all service objects, which can be structured to model all manner of items or goods. You can build a service object as a hierarchical structure, where maintenance can be rendered on some or all levels. You can also create statistics for the individual level or as a sum of all sub-levels.

Contact To-Increase and equip your business to manage service activities effectively while controlling costs.

Solution overview

Service Management helps you:

Optimize your service supply chain with full, spare parts tracking.
Provide superior customer service by using warranty management. You can quickly pull up your customer's warranty agreement to find out whether their issues are covered, and then move to the next phase quickly.
Efficiently ceate and close agreements for the maintenance, repair, and operatng supplies (MRO) and other after-sales services you set up with your customers.

Demo

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Customers

"From a marketing viewpoint, service, parts and sales need to work very closely together. The customer needs to see our dealership as one cohesive group, not many different departments. The integrated solution of Industrial Equipment Manufacturing and Microsoft Dynamics AX allows us to achieve this goal."

Darren Kurtz
CIO, Vostochnaya Technica