FAQ

Q. I would like to resell and/or recommend To-Increase's products. How do I apply to become a To-Increase Partner?
A. To start the process, simply fill out our partnership application form. Our partner team will then review your application and contact you usually within 2-3 business days to discuss your application further and provide you with Partner agreements forms. You will then work with the Partner Account Manager for your country.

Q. Are there various partner levels in the To-Increase Partner Program? If so, how do I decide between the different partnership levels?
A. Yes, there are three types of levels, Gold, Silver and Bronze.

Q. Is there a cost to become a To-Increase Partner?
A. No, Becoming a To-Increase Partner is free of charge. However, there may be a cost involved if you choose to become a To-Increase Certified Partner depending upon the level of partnership. These costs relate to the trainings that a partner must successfully complete to attain the desired level of Partner Program participation. For more information, visit www.to-increase.com. If you have further questions, please do not hesitate to contact us at partnerships@to-increase.com

Q. Where can I find information about training programs/classes in my area?
A. To view our calendar visit the To-Increase Partner Portal. If you are not yet an authorized To-Increase Partner, please contact us at partnerships@to-increase.com for training information.

Q. Where are the trainings typicall held?
A. Trainings are given all around the world with; regular trainings are given in North America, Europe & Asia. For the most recent trainings list, please visit the To-Increase Partner Portal or contact your Partner Account Manager.

Q. How do I enroll in the training program?
A.  Simply fill out the enrollment form sent to you by your Partner Account Manager and you will then get registered.

Q. What is the To-Increase Partner Portal?
A. The To-Increase Partner Portal is delivers role-tailored access to support certified To-Increase Partners and resellers as they demonstrate, sell, and implement To-Increase solutions. The Partner Portal also delivers Hot Fixes for To-Increase software, support documentation and best practices, flash demos, presentation materials, training calendars, and much more. Partners can also use the Partner Portal to log support issues.

Q. Do members of the To-Increase Partner Program have access to software for internal use?
A. Yes. Business Partners receive not-for-resale internal use licenses for To-Increase solutions for demonstration purposes only. These solutions are provisioned via VPC images. Images may require either AX or NAV standard product images for proper loading and use (To-Increase does not distribute images of Microsoft Dynamics AX or Microsoft Dynamics NAV or the VPC software for use with solutions that are published by Microsoft).

Q. Where can I see the prices for To-Increase products?
If you are already a To-Increase Partner, you can find the pricelist on the Partner Portal, if you hav enot yet become a To-Increase Partner email us and partnerships@to-increase.com and we will contact you.

Q. Can To-Increase assist their partners with services?
A. Yes To-Increase can assist their partners with services. We require notice in advance and there is a cost involved.

Q. I have heard about the vertical industry solutions offered under the Microsoft Dynamics Industry Solutions program. Are there solutions offered by To-Increase that are included in this program?
A. Yes, To-Increase is a member of the elite group of ISVs selected to participate in the Microsoft Dynamics Industry Solutions program. In fact, we were recently selected by Microsoft as the global 2007 Microsoft Dynamics Industry Solution ISV of the Year award winner.

Q. What vertical solutions does To-Increase support within the Microsoft Dynamics Industry Solutions program portfolio?
A. To-Increase is the publisher for the Industrial Equipment Manufacturing for Microsoft Dynamics AX solution and the Retail Chain Manager for Microsoft Dynamics AX solution.

Q. Where can I get more information on these vertical solutions?
A.  The To-Increase website offers detailed information about our vertical solutions for Microsoft Dynamics AX you can also find information by visiting the following Microsoft Dynamics web sites:

For Microsoft Customers:
http://www.microsoft.com/dynamics/ax/product/industrialequipmentmanufacturing.mspx
http://www.microsoft.com/dynamics/ax/product/retailchainmanager.mspx
For Microsoft Partners:
https://mbs.microsoft.com/partnersource/products/axapta/industrybuilder

Q. Where can I see the prices for the Industrial Equipment Manufacturing and Retail Chain Manager solutions for Microsoft Dynamics AX?
A. For Microsoft Partners: The price for these two particular vertical solutions can be found on Partner Source under the Microsoft pricelist.

Q. Do I have to complete any form of Partner qualification to be able to resell a
To-Increase solution distributed in conjunction with the Microsoft Dynamics Industry Solutions program?
A. Yes. There is an extensive reselling partner qualification and certification process that must be completed for any reseller to obtain authorization to resell a product managed within the Microsoft Dynamics Industry Solutions program. For additional information, you can contact your Partner Account Manager if you are working with a Microsoft representative, they can also provide you with information.

Q. Are To-Increase Industry solutions for Microsoft Dynamics AX tested and certified by Microsoft?
A. Yes the Industry Solutions are fully tested and certified by Microsoft. Every time Microsoft delivers a new version, To-Increase Industry solutions are retested and certified.

Q. Are To-Increase solutions integrated in Microsoft Dynamics solutions?
A. Yes all To-Increase solutions are developed in the Microsoft Dynamics Solutions NAV and AX. The only exception to this is the e-Con sales and product configurator. This .NET web based configuration solution is integrated with Microsoft Dynamics NAV and Microsoft Dynamics AX and can run in a stand-alone mode as well.

Q. What types of support does To-Increase offer partners?
A. There are two types of support: 1) Pre-sales and implemention support and 2) Product support. All partners who market standard To-Increase solutions and who are certified or are in the process of To-Increase certification are entitled to pre-sales and implementation support. Product support for the Microsoft Dynamics Industry Solutions (MDIS) partners is available through the Microsoft support desk. Product support for all other non-MDIS To-Increase solutions is available through the To-Increase Partner Portal.

Q. How does To-Increase support its solutions?
A. To-Increase will support its solutions solely through a worldwide partner network of Microsoft Dynamics AX and/or Microsoft Dynamics NAV and To-Increase Certified Partner network. 

Q. I want to embed To-Increase's product(s) into my solutions. Do you have a program that handles this?
A. Yes. If you are interested in embedding or OEM'ing To-Increase software, you may be interested in the Powered by To-Increase Program. Please send us a detailed message to partnerships@To-Increase.com. Typically we will contact you within 2-3 business days.